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Effective Date: 1st May 2025

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Tough To Talk ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") provided through the Wix Branded App service.

By using the App, you agree to the terms of this Privacy Policy.

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1. Information We Collect

 

We may collect and process the following categories of data:

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a. Personal Data You Provide

• Account Information: Name, email address, and other details you enter when registering or updating your profile.

• Contact Data: Information submitted through contact forms or support requests.

b. Automatically Collected Data

• Device Information: Type of mobile device, operating system, unique device identifiers.

• Usage Data: Information about how you interact with the app, such as page views, features used, and time spent.

• Crash Logs & Diagnostics: For performance monitoring and troubleshooting.

c. Data from Wix Services

As the app is built using Wix’s Branded App Platform, Wix may collect data as outlined in Wix’s Privacy Policy, which is incorporated herein by reference.

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2. How We Use Your Information

 

We use the collected data for the following purposes:

• To operate and improve our app and services.

• To personalize your experience.

• To communicate with you, including sending important service announcements.

• To detect, prevent, or address technical issues or fraud.

• To comply with legal obligations.

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3. Sharing of Information

 

We do not sell your personal data. We may share your information with:

• Service Providers: Including Wix, for app hosting, analytics, and communication support.

• Legal Authorities: If required by law or in response to valid requests by public authorities.

 

4. Data Retention

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We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

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5. Security of Your Information

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We take reasonable measures to protect your personal information using industry-standard safeguards. However, no system is 100% secure. You use the app at your own risk.

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6. Children’s Privacy

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Our app is not intended for children under the age of 13 (or the equivalent minimum age in the relevant jurisdiction). We do not knowingly collect personal data from children without parental consent.

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7. User Rights

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Depending on your location, you may have rights under privacy laws, including:

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• Access to your data.

• Request correction or deletion of your data.

• Object to or restrict processing.

• Withdraw consent at any time.

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To exercise these rights, contact us at: talk@toughtotalk.com

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8. International Users

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As a UK-based charity, our services are intended for users in the United Kingdom. If you access the app from outside the UK, you do so at your own risk and are responsible for compliance with local laws.

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9. Third-Party Links

 

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those services.

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10. Changes to This Policy

 

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or other appropriate means. Continued use of the app constitutes your acceptance of the updated policy.

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11. Contact Us

If you have questions about this Privacy Policy or your data, please contact:

Tough To Talk
Email: talk@toughtotalk.com
Website: http://www.toughtotalk.com

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